All items are shipped within 24 hours of your order and are tracked through Australia Post.

Returns

• You have 30 days to return an item from the date you received it, if the item is faulty.
• We do not refund for change of mind, but will happily exchange.
• You have 30 days to exchange an item from the date you received it, for a different size, colour, other item etc
• To be eligible for a return, your item must be unused and in the same condition that you received it.

Please email to notify Power Pooch at info@powerpooch.com.au with your name and contact phone number and the reason you want to exchange or refund. Once we receive your item, it will be inspected and you will be notified if it has been approved, along with your refund / exchange details.

Shipping

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you have any questions on how to Return or Refund, please contact us.